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Implementing an ERP system is a significant investment both financially as well as in valuable management time. Yet user skills and resourcing is considered the top critical success factor behind change management.

For a system to be implemented effectively, the training program must be developed alongside the full implementation project phasesand continue after system go-live.

N2N's SAP Training Services are provided by a specialist team focussing on the training needs and delivery for all levels in the business from management through super-user to shop-floor operatives. An SAP Training Program is equally applicable to new system projects as it is to established SAP implementations.

THE NEED FOR A TRAINING PROGRAM

Every SAP implementation project will include the provision of training. However, in most projects this is delivered as knowledge transfer in a “train the trainer” approach, where the SAP consultants will train key customer staff, who in turn will train their operatives. This has the advantage of delivering end-user training in an operational context, but is limited in that the delivery may be ad-hoc and un-skilled, it may not be well supported with training materials and it may not be repeatable after system go-live. It will be dependant on local staff and there may not be facilities for self-learning.

N2N's SAP Training Services address the above shortcomings by developing and supporting end-user training that is aligned to the specific SAP configuration and the local business needs.

BENEFITS OF N2N SAP TRAINING SERVICES
  • Investment in end-user training results in a significant increase in system effectiveness:
    • Fewer data errors.
    • Fewer user errors.
    • Extended use of system features.
    • Fewer calls to the Help Desk.
    • Improved user satisfaction.
    • Increased user productivity.
    • Reduced off-line workarounds.
  • Increase overall system benefits and project success.
  • Reduce reliance on external consultants.
  • Build up in-house expertise to make more effective use of SAP.
  • The same quality of training is available for new staff.
  • Refresher training for existing staff.
  • Self-learning facilities reduce ongoing training costs.
  • Customised training improves user acceptance.
  • Reduce delays addressing user queries.
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