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Buying a world’s best SAP software solutions does not guarantee success. Your
organization also needs to develop strong solution management capabilities to get
the best results from these fine software solutions. As the software solutions get
more sophisticated, the complexity rises and you need better trained and skilled
people to manage it with better administered processes and tools. Developing this
management capability to manage complex solutions is a step by step long drawn process.
To enable the SAP customers to build these capabilities SAP has developed an integrated
tool called “Solution Manager”.
N2N uses OneTeam’s SM3 methodology to systematically identify your SAP solutions
current state of maturity and define a path for organizational management capability
improvement that will suit your organization’s requirements.
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Solution Manager Services
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Solution Maturity Assessment
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Solution Architecture
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Improvement Strategy
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Solution Landscape
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Implementation Improvement
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Performance Monitoring
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Project Management
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Central User Administration
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Business Process Mgmt
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Service Desk
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Configuration
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Service Level Agreement
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Test Management
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Change Request Mgmt
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User Training Management
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Data Retention/DR
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Documentation
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Quality: CMMI,SS,OPM3,ITIL
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Operations Improvements
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How N2N can help in improving solution management capability?
N2N will assist you in defining the Solution Management capability improvement
strategy and a roadmap and then execution of each improvement project until your
organization will attain the ultimate goals of achieving industry recognized standards
in management like CMMI, SixSigma, ITIL, OPM3 etc.
The first step is to make an assessment of what solution management capabilities
the organize has developed and what can be achieved with available as well as additional
products and services. By leveraging the Solution Management Maturity Model (SM3),
a step by step approach to achieve the best capabilities can be established.
The assessment results are then discussed with customer and matched with requirements,
priorities, budgetary / schedule constraints and a solution management strategy
is evolved. Based on the approved strategy, a detailed roadmap is developed to initiate
implementation of improvement projects.
The identified improvement projects can be executed one at a time or combined together
depending upon the customer priorities and budget constraints. Typically these improvement
projects can be categorized into 4 groups.
The first improvement projects group will include defining the solution architecture
and setting up the required underlying infrastructure including the hardware, software,
and networking etc. for Solution Manager.
Solution implementation capability improvement projects relate to implementation
of ASAP methodology processes and best practices related to Project Management,
Business Process Management, Configuration, Testingand Training etc.
Solution Performance Management capability improvement projects relate to best practices
in Operations Management such as Performance monitoring and tuning, Back up and
DR, Upgrades and Change Management etc.
Service Management capability improvement projects relate to best practices of Service
Desk, SLAs etc.
Global Solution Management Competence Center
N2N's competence center provides highly skilled and experienced resources as well
as turnkey services offshore and onsite, to deliver fast, cost efficient and high
quality results.
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