Implementing an ERP system is a significant investment both financially as well
as in valuable management time. Yet user skills and resourcing is considered the
top critical success factor behind change management.
For a system to be implemented effectively, the training program must be developed
alongside the full implementation project phasesand continue after system go-live.
N2N's SAP Training Services are provided by a specialist team focussing on the training
needs and delivery for all levels in the business from management through super-user
to shop-floor operatives. An SAP Training Program is equally applicable to new system
projects as it is to established SAP implementations.
THE NEED FOR A TRAINING PROGRAM
Every SAP implementation project will include the provision of training. However,
in most projects this is delivered as knowledge transfer in a “train the trainer”
approach, where the SAP consultants will train key customer staff, who in turn will
train their operatives. This has the advantage of delivering end-user training in
an operational context, but is limited in that the delivery may be ad-hoc and un-skilled,
it may not be well supported with training materials and it may not be repeatable
after system go-live. It will be dependant on local staff and there may not be facilities
for self-learning.
N2N's SAP Training Services address the above shortcomings by developing and supporting
end-user training that is aligned to the specific SAP configuration and the local
business needs.
BENEFITS OF N2N SAP TRAINING SERVICES
- Investment in end-user training results in a significant increase in system effectiveness:
- Fewer data errors.
- Fewer user errors.
- Extended use of system features.
- Fewer calls to the Help Desk.
- Improved user satisfaction.
- Increased user productivity.
- Reduced off-line workarounds.
- Increase overall system benefits and project success.
- Reduce reliance on external consultants.
- Build up in-house expertise to make more effective use of SAP.
- The same quality of training is available for new staff.
- Refresher training for existing staff.
- Self-learning facilities reduce ongoing training costs.
- Customised training improves user acceptance.
- Reduce delays addressing user queries.
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