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Implementing an ERP system is a significant investment both financially as well as in valuable management time. Yet user skills and resourcing is considered the top critical success factor behind change management.

For a system to be implemented effectively, the training program must be developed alongside the full implementation project phasesand continue after system go-live.

N2N's SAP Training Services are provided by a specialist team focussing on the training needs and delivery for all levels in the business from management through super-user to shop-floor operatives. An SAP Training Program is equally applicable to new system projects as it is to established SAP implementations.


Every SAP implementation project will include the provision of training. However, in most projects this is delivered as knowledge transfer in a “train the trainer” approach, where the SAP consultants will train key customer staff, who in turn will train their operatives. This has the advantage of delivering end-user training in an operational context, but is limited in that the delivery may be ad-hoc and un-skilled, it may not be well supported with training materials and it may not be repeatable after system go-live. It will be dependant on local staff and there may not be facilities for self-learning.

N2N's SAP Training Services address the above shortcomings by developing and supporting end-user training that is aligned to the specific SAP configuration and the local business needs.

  • Investment in end-user training results in a significant increase in system effectiveness:
    • Fewer data errors.
    • Fewer user errors.
    • Extended use of system features.
    • Fewer calls to the Help Desk.
    • Improved user satisfaction.
    • Increased user productivity.
    • Reduced off-line workarounds.
  • Increase overall system benefits and project success.
  • Reduce reliance on external consultants.
  • Build up in-house expertise to make more effective use of SAP.
  • The same quality of training is available for new staff.
  • Refresher training for existing staff.
  • Self-learning facilities reduce ongoing training costs.
  • Customised training improves user acceptance.
  • Reduce delays addressing user queries.
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